Troubleshooting Steps

Here are some simple recommendations for steps to take before doing any additional troubleshooting.

Always:

  • Establish that your environment is loaded: source vdt (or, alternatively: source globus, condor and any other necessary programs)
  • Be certain you have a valid proxy using grid-proxy-init or voms-proxy-init.
  • Check the spelling of filenames, directories, sites and file permissions on folders/files
  • Check that you have an active internet connection and can ping the site you are attempting to submit to.

If you still have a problem please return to our troubleshooting page and try the next step.